Get Advice
If you are a Camden resident and you need information and advice see our online resources or call our Adviceline on 08000283146
This service is available between 10am and 4pm Monday to Friday.
Calls to our Adviceline are free from mobiles and landlines.
Online Help
Use our online system to get access to up-to-date, accurate & detailed information
Calls to our Adviceline are answered by our volunteer assessors. You will be asked for details about your issues so we can determine the best way to help you. This list indicates the sort of information it would help to have with you when you call.
Our Adviceline is often in high demand and you may have to wait in a queue or call back at less busy times such as afternoons.
We hope to resolve your issue over the telephone. We may advise you to take some action and then contact us again. If you need further advice, we will book a telephone appointment for an adviser to call you at a pre-arranged time.
After discussing with you, we may offer a pre-booked face-to-face appointment if we believe this will be the best way to move your problem forward. However, we cannot provide face to face or telephone appointments to everyone who requests them.
All our advisors receive fully certificated training and are able to provide individually tailored advice on your options. They are trained in empowering and supporting people as far as possible to bring a satisfactory conclusion to their problem.
Demand for our service outstrips resources and during busy times there may be delays – all our advisers are working very hard to support as many people as possible and your patience at these times is greatly appreciated.