Help to claim Universal Credit
Role
This is a new volunteer opportunity for the digital age. It is aimed at offering 1:1 support to clients who are unable or struggling to cope with online challenges including forms and applications.
What will you do?
- Prepare clients to go online
- Build their confidence to use the internet and reduce fear of IT and technology
- Help set up online accounts and offer online security awareness
- Assist with completing and submitting online forms, such as for Universal Credit
- Refer clients to a Citizens Advice adviser, or another organisation for help with a range of other issues
- Write a summary of the clients’ problems and what action you’ve take
Qualifications/Experience
- Computer literate
- Confident using email, internet and Microsoft Office (or similar packages)
- Competent at setting up accounts (email) and attaching/uploading documents
- Able to input data and information accurately
- Patient and with a good manner to support vulnerable clients
- Be open minded and non-judgmental
- Enjoy helping people
- Be friendly and approachable
- Respect views, values and cultures that are different to your own
- Have good listening skills
Training
- Two weeks training of 1 day per week
- Self-study through Learning and Assessment Records and online e-learning
- Regular volunteering of one day per week
What’s in it for you
- It’s an opportunity to learn new skills and to develop existing ones
- Learn in-depth about Universal Credit application process, build on valuable skills such as communication, digital support skills, and increase your employability
- A range of wider advice training is available
- You meet and volunteer alongside a variety of people in a supportive environment
- You make a real difference in your community, improve peoples’ lives and influence the development of national and local policies and services
How to Apply
For more information, or to apply, email volunteerproject@camdencabservice.org.uk